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xEmail: customercare@frankandeileen.com
Phone: 213-623-3031
Our office hours are Monday - Friday between 10am - 4pm PST.
Please reach out to the additional team members below.
All Press Inquiries: press@frankandeileen.com
All Wholesale Requests: wholesale@frankandeileen.com
All Talent Related Queries: talent@frankandeileen.com
How can I reach the Frank & Eileen Team?
Email: customercare@frankandeileen.com
Phone: 213-623-3031
Our office hours are Monday - Friday between 10am - 4pm PST.
Have a different question?
Please reach out to the additional team members below.
All Press Inquiries: press@frankandeileen.com
All Wholesale Requests: wholesale@frankandeileen.com
All Talent Related Queries: talent@frankandeileen.com
Delivery Time and Shipping Fees
All packages are shipped via UPS from our warehouse in sunny California.
We do our best to ship them as quickly as possible. However due to volume, please note that shipping timelines can be up to 10 business days for delivery. Orders are not processed, shipped, or delivered on weekends, or major holidays.
Domestic Shipping Options and Rates
• UPS® Ground $10 - free for orders $250+
• UPS 2nd Day Air® $25
• UPS Next Day Air® $45
Holiday Shipping Deadlines
• Monday, December 12th - Ground
• Monday, December 19th - Expedited
Can you ship to PO Boxes?
Unfortunately, we are unable to ship to PO Boxes.
Do you ship Internationally?
Yes, we are proud to ship internationally with UPS.
Please be aware that with all international orders, duties and customs are the responsibility of the customer.
Can I cancel or edit my order after I have placed it?
Our goal is to always ship your orders as quickly as possible. We're unable to adjust or cancel once the order is placed.
We will always do our best to help if something urgent comes up – email us directly at customercare@frankandeileen.com.
My tracking number isn't working!
After you have made a purchase, you will receive an order confirmation email followed by a shipping notification email. This will include your UPS tracking number.
Please keep in mind that UPS can take up to 24 hours to populate tracking information.
How do I return my Frank & Eileen Order?
To create a return label: https://returns.frankandeileen.com/
Please return them to us within 30 days (from ship date) for a refund. All items must be in original condition and be unworn, unwashed and undamaged. Items not returned in their original condition will not qualify for a refund.
The cost of return shipping, $8, will be deducted from your refund.
Kindly note that we only accept returns that were purchased on frankandeileen.com.
For the holiday season, our returns eligibility window for any orders placed between 11/1/2022 to 12/25/2022, has been extended until January 25, 2023.
How do I make an exchange?
To start an exchange: https://returns.frankandeileen.com/
Please note that when returning an exchange item, refunds will be processed to your original payment method up to 60 days after your original purchase. Any exchanges that are returned after this window, will be refunded to a gift card as store credit.
How can I return a gift?
Did you receive a gift that's not quite your cup of tea? Click the 'Returning a gift?' link below the 'Start a Return' button to initiate your gift exchange. The original gift-giver will never know, unless, of course, you tell them!
For the holiday season, our returns eligibility window for any orders placed between 11/1/2022 to 12/25/2022, has been extended till January 25, 2022.
How do I make a International return?
If you're outside of the US, please ship your Frank & Eileen back to the address below using your preferred shipping service.
Frank & Eileen Returns
6485 Oak Canyon
Irvine, CA 92618
How long until I get my refund?
Please note that refunds can take up to 12 business days from receipt of your return. We will send an email notification once your refund has been processed.
Can I return or exchange sale items?
All items marked final sale cannot be returned at any time. We try to be as transparent as possible about this, by updating all product pages and the footer of every email + collection banner. Thank you for understanding.
Where do I enter a gift code at checkout?
You can enter your special gift code in the upper right corner of the checkout page.
On a mobile phone, click the dropdown menu titled "Show Order Summary" to enter your code.
What payment methods can I use to pay for my order?
You can use PayPal, Amazon Pay, Visa, MasterCard, Discover, American Express and Apple Pay.
At this time, we are only able to process one payment method per order.
Where can I find your size chart?
Every product page has a size chart and size guide based on your height and weight measurements.
Please note every style is designed with a specific fit.
How do I wash my Frank & Eileen?
Wash in cold water on a medium cycle, using your preferred mild detergent. No bleach, ever.
For all cottons, you can tumble dry on low and then remove promptly once complete. For the linens, it's best to line dry them.
What's the difference between the fabrics?
All fabrics are woven in Italy with the finest Italian Fabrics and imported to California, where our long-time manufacturing partners produce all styles.
For specific product details, please reference each product page for full item descriptions and our fabric guide.
How often are items restocked?
All core items are restocked consistently, however our seasonal fabrications and washes are truly Limited Edition.
Can I be notified when an item is back in stock?
For emailed stock notifications, simply click into the desired item and select the size wanted. The message will change to "Notify me when available." Click here and enter your email address to be notified.
Keep in mind, many of our styles are Limited Edition and are not restocked.
Where can I find the shoes in your photography?
We currently do not sell shoes at this time. Most of the shoes we use in our photography are from fellow Female Founded (FFF) companies, such as Jenni Kayne.
Why the name Frank & Eileen?
Frank & Eileen is named after the founder, Audrey McLoghlin's grandparents. They were married in 1947 in Co. Wicklow, Ireland and their epic story of love runs deep throughout the brand.
How we have our tea in the office?
In true Irish fashion, we like to enjoy a nice cup of tea in the office! Below is the recipe to make the perfect cup of tea.
1. Find your favorite mug and 1 tea bag of your favorite black tea (we love PG Tips!).
2. Bring fresh water to boil and immediately pour over your tea bag.
3. Let steep for 3-5 minutes. The tea should be a dark rich brown.
4. Remove the tea bag.
5. Add milk to your liking, sip and enjoy Frank & Eileen style.
I want to join the F&E team! Are you hiring?
We are always looking for eager lads & lasses to join the Frank & Eileen team.
Please take a look at the link below for all current postings.
