FAQ

Ordering & Delivery

Orders are shipped same day or next day (business days only). 

Orders placed after 1 pm EST/10 am PST will begin processing on the following business day.           

Orders are not processed, shipped or delivered on weekends or major holidays.         

All packages are shipped via UPS from our warehouse in sunny California. 

Any packages shipped within California will arrive within 1-3 business days via UPS Ground.  Delivery to East Coast addresses typically takes up to 5 business days via UPS Ground.

Unfortunately, we are unable to ship to PO Boxes. 

Yes, we are proud to ship internationally with UPS.

Please be aware that with all international orders, duties and customs are the responsibility of the customer.

Our goal is to always ship your orders as quickly as possible. We're unable to adjust or cancel once the order is placed.

We will always do our best to help if something urgent comes up – email us directly at customercare@frankandeileen.com.

After you have made a purchase, you will receive an order confirmation email followed by a shipping notification email. This will include your UPS tracking number.

Please keep in mind that UPS can take up to 24 hours to populate tracking information.

Ordering & Delivery

When will my order be processed?

Orders are shipped same day or next day (business days only). 

Orders placed after 1 pm EST/10 am PST will begin processing on the following business day.           

Orders are not processed, shipped or delivered on weekends or major holidays.         

What's the average shipping time?

All packages are shipped via UPS from our warehouse in sunny California. 

Any packages shipped within California will arrive within 1-3 business days via UPS Ground.  Delivery to East Coast addresses typically takes up to 5 business days via UPS Ground.

Can you ship to PO Boxes?

Unfortunately, we are unable to ship to PO Boxes. 

Do you ship Internationally?

Yes, we are proud to ship internationally with UPS.

Please be aware that with all international orders, duties and customs are the responsibility of the customer.

Can I cancel or edit my order after I have placed it?

Our goal is to always ship your orders as quickly as possible. We're unable to adjust or cancel once the order is placed.

We will always do our best to help if something urgent comes up – email us directly at customercare@frankandeileen.com.

My tracking number isn't working!

After you have made a purchase, you will receive an order confirmation email followed by a shipping notification email. This will include your UPS tracking number.

Please keep in mind that UPS can take up to 24 hours to populate tracking information.

Return Policy

How do I return my Frank & Eileen Order?

To create a return label: https://returns.frankandeileen.com/

Please return them to us within 30 days (from ship date) for a refund. All items must be in original condition and be unworn, unwashed and undamaged. Items not returned in their original condition will not qualify for a refund. 

The cost of return shipping, $8, will be deducted from your refund.                


Kindly note that we only accept returns that were purchased on frankandeileen.com.

How do I make a International return?

If you're outside of the US, please ship your Frank & Eileen back to the address below using your preferred shipping service.

Frank & Eileen Returns
6485 Oak Canyon
Irvine, CA 92618

How do I make an exchange?

To start an exchange: https://returns.frankandeileen.com/

Please note that when returning an exchange item, refunds will be processed to your original payment method up to 60 days after your original purchase. Any exchanges that are returned after this window, will be refunded to a gift card as store credit. 

How can I return a gift?

Did you receive a gift that's not quite your cup of tea? Click the 'Returning a gift?' link below the 'Start a Return' button to initiate your gift exchange. The original gift-giver will never know, unless, of course, you tell them!

How long until I get my refund?

Please note that refunds can take up to 12 business days from receipt of your return. We will send an email notification once your refund has been processed.

Can I return or exchange sale items?

All items marked final sale cannot be returned at any time. We try to be as transparent as possible about this, by updating all product pages and the footer of every email + collection banner. Thank you for understanding.

Payment & Gifts

Where do I enter a gift code at checkout?

You can enter your special gift code in the upper right corner of the checkout page. 

On a mobile phone, click the dropdown menu titled "Show Order Summary" to enter your code.

What payment methods can I use to pay for my order?

You can use PayPal, Amazon Pay, Visa, MasterCard, Discover, American Express and Apple Pay. 

At this time, we are only able to process one payment method per order. 

When will you have a sale?

Sign up for our email list to be the first to know all Frank & Eileen insider news! 

Product Knowledge

Where can I find your size chart?

Every product page has a size chart and size guide based on your height and weight measurements. 

Please note every style is designed with a specific fit.

What are the Frank & Eileen Button-Up fits?

Our Barry is our most fitted silhouette with a tailored classic look.  If in doubt, we recommend sizing up!

Our Eileen is our most relaxed fit with more room through the chest and hips, as well as a high/low hemline that covers your bum a touch in the back.  You can stay true to size for a relaxed look.

Our Frank is our tailored crisp fit that is right in-between our Barry and Eileen. This has the tailored clean look with the length to cover your bum.

Our Joedy is over-sized, yet perfectly crisp and structured.  Long enough to cover your bum, Joedy is designed to be worn over leggings or just as easily tucked into trousers.  

For more information on the fit of our signature styles, visit our fit guide!

How do I wash my Frank & Eileen?

Wash in warm water on a medium cycle, using your preferred mild detergent.  No bleach, ever.

For all cottons, you can tumble dry on low and then remove promptly once complete.  For the linens, its best to line dry them.

What's the difference between the fabrics?

All fabrics are woven in Italy with the finest Italian Fabrics and imported to California, where our long-time manufacturing partners produce all styles. 

For specific product details, please reference each product page for full item descriptions and our fabric guide. 

How often are items restocked?

All core items are restocked consistently, however our seasonal fabrications and washes are truly Limited Edition. 

Can I be notified when an item is back in stock?

For emailed stock notifications, simply click into the desired item and select the size wanted. The message will change to "Notify me when available."  Click here and enter your email address to be notified. 

Keep in mind, many of our styles are Limited Edition and are not restocked.

Where can I find Frank & Eileen in stores?

Our wovens are available nationwide at Neiman Marcus. Our knits are available at Nordstrom. We can also be found in specialty boutiques around the globe. Please reach out to our team at customercare@frankandeileen.com for the store closest near you!

Want to know more?

Why the name Frank & Eileen?

Frank & Eileen is named after the founder, Audrey McLoghlin's grandparents. They were married in 1947 in Co. Wicklow, Ireland and their epic story of love runs deep throughout the brand.

How we have our tea in the office?

In true Irish fashion, we like to enjoy a nice cup of tea in the office! Below is the recipe to make the perfect cup of tea.
1. Find your favorite mug and 1 tea bag of your favorite black tea (we love PG Tips!).
2. Bring fresh water to boil and immediately pour over your tea bag.
3. Let steep for 3-5 minutes. The tea should be a dark rich brown.
4. Remove the tea bag. 
5. Add milk to your liking, sip and enjoy Frank & Eileen style.

I want to join the F&E team! Are you hiring?

We are always looking for eager lads & lasses to join the Frank & Eileen team.

Please take a look at the link below for all current postings. 

https://frankandeileen.bamboohr.com/jobs/

Contact Us

How can I reach the Frank & Eileen Team?

Email: customercare@frankandeileen.com 

Phone: 213-623-3031

Our office hours are Monday - Friday between 10am - 4pm PST.

Have a different question?

Please reach out to the additional team members below. 

All Press Inquiries: press@frankandeileen.com

All Wholesale Requests: wholesale@frankandeileen.com

All Talent Related Queries: talent@frankandeileen.com