Return Policy
How do I return my Frank & Eileen Order?
To create a return label: https://frankandeileen.returnly.com/
Please return them to us within 30 days (from ship date) for a refund. All items must be in original condition and be unworn, unwashed and undamaged. Items not returned in their original condition will not qualify for a refund.
The cost of return shipping, $8, will be deducted from your refund.
Kindly note that we only accept returns that were purchased on frankandeileen.com.
How do I make a International return?
If you're outside of the US, please ship your Frank & Eileen back to the address below using your preferred shipping service.
Frank & Eileen Returns
6485 Oak Canyon
Irvine, CA 92618
How do I make an exchange?
To start an exchange: https://frankandeileen.returnly.com/
Simply select 'too small' or 'too large' as your return reason on https://frankandeileen.returnly.com/. You will be prompted to pick your preferred size.
Currently, we're only able to accept exchanges for different sizes in the same style originally ordered.
Please note that when returning an exchange item, refunds will be processed to your original payment method up to 60 days after your original purchase. Any exchanges that are returned after this window, will be refunded to a gift card as store credit.
How can I return a gift?
Did you receive a gift that's not quite your cup of tea? Click the 'Returning a gift?' link below the 'Start a Return' button to initiate your gift exchange. The original gift-giver will never know, unless, of course, you tell them!
How long until I get my refund?
It can take up to 10 days from receiving your return at our warehouse, to process your return and send your refund. Once your refund is sent, we'll update you via email.
Can I return or exchange sale items?
All items marked final sale cannot be returned at any time. We try to be as transparent as possible about this, by updating all product pages and the footer of every email + collection banner. Thank you for understanding.
