Careers

Careers

Los Angeles

Frank & Eileen is seeking a talented and passionate Graphic Designer to join our creative team. This role will be responsible for working with our internal creative team, marketing team, and site merchandising team in support of the creation of assets across digital, social, and paid channels, as well as marketing and event collateral. This role will work closely with the creative, marketing and digital teams to execute the brand's creative vision, ensuring that all design work aligns with brand standards and objectives. This role aids in the definition of the brand's digital design look and feel—from seasonal campaigns to product launches. Exceptional attention to detail, sharp eye for visual design, and an understanding of the brand and brand guidelines are required to be successful in this role.

Responsibilities

  • Work with the design, copy, and marketing teams to support all marketing initiatives.
  • Create and utilize templates both for creative development and platform building, consistently adding to these and improving them.
  • Identify and evolve creative solutions to grow site experiences; incorporate both brand direction and performance data.
  • Works closely with the creative team to transform concepts into visual executions that articulate the Frank & Eileen brand and deliver on business needs.
  • Design an array of digital and print assets including campaign concepts, banner ads, print pieces, site assets, and social assets.
  • Own projects from kickoff through completion, presenting your work to stakeholders and incorporate feedback into thoughtful final assets.
  • Improve the creative workflow process, including finding efficiencies in leveraging templates while still maintaining creativity and delivering added value to the consumer.
  • Assist with creation and maintenance of internal and external presentations and guides as needed.
  • Ensure that all projects are delivered in a timely manner.
  • Stay up-to-date with the latest design trends.
  • Analyze and optimize creative for performance and best practices.

Who You Are

  • Passionate about Frank & Eileen and our mission.
  • 4+ years of relevant design experience (Figma experience a plus).
  • Experience in Adobe programs - Photoshop, InDesign and Illustrator.
  • Site UX experience/best practices (Shopify experience a plus).
  • Strong conceptual thinker with a digital and print background.
  • Proficient in Adobe Creative Suite, have a keen understanding of graphic/web design principles and current web technologies (HTML, CSS).
  • Strong communicator and have the ability to prioritize and manage work while adhering to critical timelines.
  • Passionate about branding, storytelling, and producing engaging content and campaigns.
  • Able to own a project from start to finish, working autonomously, but welcoming feedback and collaboration.
  • Resilient - Comfortable and confident with ambiguity and autonomy.
  • Adaptable - Able to work in a dynamic environment.
  • Thorough and Conscientious - Demonstrate initiative and provide complete follow-through on areas of responsibility.
  • Nimble - Able to handle multiple tasks and meet required deadlines.
  • Problem solver - With an analytical and inquisitive mind.
  • Detail-oriented - Ability to consistently communicate and follow up on priorities.
  • Team Player - Ability to work and collaborate in a team environment.
  • Initiative - A self-starter and looks for areas needing improvement.

Salary Range:
75,000-82,000

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. 

*Frank & Eileen is an equal opportunity employer, celebrating diversity and creating an inclusive environment for our employees and customers. We are committed to comply with all Federal, State and local laws providing EEO and all other employment laws and regulations.

Apply Now →

Responsibilities

  • We are in search of an eager and driven wholesale sales executive with a minimum of six years’ experience representing a contemporary or luxury collection to join our wholesale team.
  • Frank & Eileen manages over 300 independent retail partners nationwide. The ideal candidate has established relationships with current Frank & Eileen retailers in both the West Coast and Southwest territories. You will manage and support a portion of our existing account base and be expected to secure relationships with new partners as we scale our retail footprint.
  • Our focus is not only on providing exceptional customer service and product but on long-term, sustained growth. Frank & Eileen continues to invest in new product categories every season and growth is expected YOY. Our retail partners are expected to represent all collection categories and it is the responsibility of the wholesale team to guide our partners to make the right well-rounded selection for their store and customer.
  • Our in-season business is key to our success, and it is expected that our team supports our retail partners on a weekly if not daily basis to maximize sales and service the end customer.
  • Each account executive is responsible for planning future and in-season business for their retail partners. We manage inventory as a team, but each sales executive is accountable for their projection. Experience creating sales plans, planning projections and managing forecasts is required.
  • The position is an in-office position located at our corporate office in Downtown Los Angeles. Travel is required for all collection launches, events, pop-ups and trunk shows. Travel can exceed a quarter of the calendar year.
  • The West Coast Account Executive will report to our Head of Global Wholesale.

Skills and Qualifications

  • Minimum 6-years’ experience managing leading domestic retail partners in the luxury market.
  • Established professional relationships with leading retailers in the United States and abroad.
  • Written recommendations from two leading domestic retailers.
  • Excel proficient.
  • JOOR proficient.
  • Bachelor’s degree required.

Salary + Benefits

  • Based on experience, $90,000 base salary + Commission
  • Health, Dental, and Vision Insurance
  • 401(k) Employer Match
    Personal Time Off, Paid Sick Leave, Holidays, and Paid Community Service Days
  • Life Insurance Options
  • Employee Clothing Allowance and Discount

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

*Frank & Eileen is an equal opportunity employer, celebrating diversity and creating an inclusive environment for our employees and customers. We are committed to comply with all Federal, State and local laws providing EEO and all other employment laws and regulations.

Apply Now →

Frank & Eileen is seeking a Growth Marketing Manager to join our highly collaborative, nimble and entrepreneurial team. In partnership with internal teams and partner agencies, this role will be an integral part of driving the overall growth and success of our business. This position will collaborate with cross-functional teams and is accountable for, in partnership with managing agencies, all paid digital channels including, but not limited to, Meta, Google, YouTube and Rakuten. The Digital Marketing Manager will understand the company goals and adjust digital strategy accordingly. We are seeking a candidate with strong retail/ecommerce experience, and a mind for strategy, implementation, and measurement.

Responsibilities

  • Manage performance marketing across various digital channels, including but not limited to paid search, paid social, CTV, and affiliate; communicate the priorities to external agencies and ensure they have the support to execute flawlessly
  • Partner with cross functional teams to ensure creative content and copy is up to date and optimized to be most effective for each channel, reach the target audience, and drive sales goals
  • Monitor and analyze campaign performance, identify trends and opportunities, and provide insights to improve ROAS and help achieve acquisition and retention goals; adapts quickly to optimize
  • Provide consistent and actionable performance analysis, reporting, and insights that feed back into the future strategies
  • Stay up-to-date with industry trends, ad formats, and emerging technologies, and incorporate them into our paid media strategies
  • Develop and manage annual performance marketing budget across multiple paid channels to ensure optimal performance and ROAS
  • Identify strategic opportunities for channel expansion and present a case and roadmap to be effective on any new channels
  • Ad hoc projects as needed

Who You Are

  • 3+ years of ecommerce experience is required, with experience directly managing paid media
  • Passionate about Frank & Eileen, our mission, and fashion
  • Fashion / luxury experience a plus
  • Direct experience working with Meta advertising is required. Google, Tiktok, and Affiliate experience a plus. Solid understanding of channel mix and best practices of each.
  • Highly strategic, entrepreneurial, and data driven with a growth-driven mindset
  • Impeccable attention to detail, deadlines, and accuracy
  • Initiative - a self-starter and looks for areas needing improvement
  • Data driven - experience with Excel / Google Sheets and Slides to analyze and communicate marketing performance; strong acumen for data synthesis
  • Adaptable - able to work in a dynamic often ambiguous environment
  • Nimble - able to handle multiple tasks and meet required deadlines
  • Problem solver - with an analytical and inquisitive mind
  • Detail-oriented - ability to consistently communicate and follow up on priorities
  • Team Player - Ability to work and collaborate in a team environment with both internal and external teams
  • Company-first ambition - Believe in company and teammates first with personal achievement second

Salary Range
$80,000-$100,000

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

*Frank & Eileen is an equal opportunity employer, celebrating diversity and creating an inclusive environment for our employees and customers. We are committed to comply with all Federal, State and local laws providing EEO and all other employment laws and regulations.

Apply Now →

Frank & Eileen is seeking an experienced & strategic Customer Care Experience Manager to lead our dynamic ecommerce customer care team and ensure best in class customer service delivery. The ideal candidate will be customer obsessed, have strong leadership skills, and a proven track record of implementing excellent customer service strategies and creating elevated customer experiences. Most importantly, we are looking for a leader who will be responsible for inspiring the customer care team, and has a proven track record of identifying & elevating individual strengths to collectively build a world class, strong performing team. 

Responsibilities

  • Oversee daily operations of the customer care team, ensuring efficient and effective resolution of customer inquiries and issues. 
  • Train, mentor, and supervise customer service representatives, providing ongoing coaching and feedback to enhance performance. Actively work on development plans for each team member.
  • Develop, implement and consistently optimize customer service policies and procedures to drive customer satisfaction and retention. 
  • Monitor customer service metrics and KPIs, analyzing data to identify trends and areas for improvement. Proactively identify high volume timeframes based on historical events, and plan team resource needs.
  • Collaborate with other departments to streamline processes and enhance the overall customer experience. Monitor customer feedback and sentiment, leveraging data analytics to measure and track the effectiveness of the customer care team. Identify opportunities for improvement and provide recommendations to leadership on team resource needs. 
  • Handle escalated customer complaints and inquiries, resolving issues promptly and effectively.
  • Develop and maintain positive relationships with key customers, acting as a primary point of contact for escalations and feedback. Partner with VIP Associate to identify potential future VIP clients. 
  • Stay up-to-date on industry trends and best practices in customer service, continually seeking opportunities for innovation and improvement. Specifically evaluating & strategically determining where technology can be utilized to effectively improve the customer experience, while not taking away from personal & emotional touchpoints. 
  • Develop and implement a comprehensive customer experience strategy, aligning with the company's goals and objectives around customer satisfaction, growth & loyalty.
  • Support cross-functional teams to design and deliver seamless customer journeys, from initial contact through post-purchase support.
  • Conduct research and gather insights to understand customer needs, preferences, and pain points.
  • Champion a customer-centric culture throughout the organization, promoting empathy and advocacy for the customer.
  • Serve as a key liaison between the company and its customers, representing the voice of the customer in strategic decision-making processes

Who You Are

  • Passionate about Frank & Eileen and our mission.
  • Bachelor's degree in business administration, marketing, or related field (preferred)
  • Proven experience with 2+ years of experience in a customer service management role, with a track record of success in delivering exceptional customer experiences & leading teams.
  • Strong leadership and interpersonal skills, with the ability to motivate and inspire a hybrid team
  • Excellent communication with all levels of the organization and problem-solving abilities
  • Proficiency in CRM software, Shopify, Global-E, Gorgias.
  • Ability to thrive in a fast-paced, dynamic environment
  • Excellent analytical skills, with the ability to interpret data and insights to inform decision-making
  • Strong project management skills, with the ability to manage multiple initiatives simultaneously
  • Passion for delivering exceptional customer experiences and a commitment to continuous improvement
  • Highly strategic and entrepreneurial with a growth-driven mindset
  • Proven track record of training and managing remote or hybrid teams
  • Proactively identifies growth trends to determine ongoing team resource needs as well as identifies and implements new standard operating procedures. 

Salary Range
$75,000-$90,000

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. 

*Frank & Eileen is an equal opportunity employer, celebrating diversity and creating an inclusive environment for our employees and customers. We are committed to comply with all Federal, State and local laws providing EEO and all other employment laws and regulations.

Apply Now →

We'd love to hear from you! What's your dream Frank & Eileen job? How can your many talents help the company be more successful? 


Apply Now →

New York

We'd love to hear from you! What's your dream Frank & Eileen job? How can your many talents help the company be more successful? 

Apply Now →