Company Overview

Frank & Eileen was born in 2009 when former engineer Audrey McLoghlin sought to reinvent the button-up for women —a category previously focused solely on men. Inspired by Audrey’s Irish grandparents—our brand namesakes, Frank & Eileen—we have grown slowly and intentionally from our best-Italian-fabric-in-the-world-obsessed beginnings. Now a globally recognized fashion brand, Frank & Eileen is a certified woman-owned, women-led B Corp business that has retained 100% ownership while working with the same ethical, sustainable manufacturers for over a decade. Our mission is to model and support female entrepreneurship as a force for good—all from our family-friendly HQ in sunny California.

Responsibilities

• Work hand-in-hand with current customer service team members, ensuring excellent customer relations across omnichannel platforms. 

• Be highly personable and hold conversations with all types of clientele, leaving them with a personalized customer service experience

• Troubleshoot and resolve customer issues with orders, exchanges, returns, etc with grace and efficiency.

• Develop a strong understanding of product line and company voice, constantly leveraging to create up-selling + cross-selling opportunities

• Identify and grow relationships with VIP customers, with personalized service and individual outreach

• Create on-brand packages and content on an as-needed basis

• Maintain reporting, tracking, and systems. 

• Represent the core values of Frank & Eileen, and act as a brand ambassador in all communications

Skills And Qualifications

• Working knowledge of: Microsoft OS, Shopify, Full Circle (or other ERP system), and all social media platforms

• Fashion or E-Commerce experience recommended

• Ability to think outside the box and question everything, with a keen eye for detail

• Excellent time management skills, extremely well organized and adept at prioritizing workloads under pressure

• Ability to multitask and self manage

• A high level of integrity in all that you do, in and out of work

• Ability to collaborate and comfortable communicating with other teams to find solutions

• Strong verbal and written skills

• 2+ years of omnichannel customer service in a like-minded environment (luxury, both wholesale and DTC) preferred

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. *Frank & Eileen is an equal opportunity employer, celebrating diversity and creating an inclusive environment for our employees and customers. We are committed to comply with all Federal, State and local laws providing EEO and all other employment laws and regulations.

The Role

Frank & Eileen is seeking a Sr. Designer that can contribute to our fast-paced creative environment, working on a variety of products, including marketing, social media, print, banner ads, advertising, websites, packaging, and displays. The Sr. Designer will work under the supervision of our Head of Creative. In this role, you should be highly creative and have a sharp eye for visual detail and passion for fashion. Your role will be to create impactful campaigns that capture and sell Frank & Eileen’s vision and product alongside an innovative and collaborative team.

Responsibilities

• Partner with Head of Creative to provide design solutions to the highest possible standards within the marketing and branding strategy of Frank & Eileen

• Help lead projects from start to completion by coordinating with the Marketing team, internal departments or outside agencies, art services, printers, etc., requesting necessary cross-departmental approvals and delivering final assets while working to a deadline and budget

• Concept, develop and build a wide variety of creative assets to support product, marketing, and wholesale objectivesOversee high quality packaging mock-ups

• Develop and design materials for wholesale and international retail teams as needed

• Keep up with and understand market trends to develop appropriate branding for both product and packaging

• Assist with UI / UX of e-commerce website and ensure optimization for usability and layout on desktop and mobile interfaces

• Design and deliver short form and long form mailers throughout the yearAssist with email, SMS, and digital marketing designs as neededLead team of four Graphic Designers and Copywriters

• Ad hoc projects as needed

Who You Are

• Passionate about Frank & Eileen, our mission, and fashion

• 5+ years’ experience in a Senior Graphic Design role, with experience building brands across women’s apparel and leading people

• A portfolio that exemplifies strong visual design, with a clean aesthetic, and a focus on defining the customer experience

• Experience recruiting and developing direct reports

• Expert knowledge of Adobe Creative Suite programs and working knowledge of Figma

• Ability to manage many projects at once and meet deadlines

• Excellent time management skillsSelf-starting attitude and ability to work independently

• Experience with UI / UX and understanding customer flow

• Experience building and developing brands from concept to final roll-out

• An ability to learn new technology and use it to achieve work objectives

• An ability to work in fast-paced dynamic workplace

The Role
Frank & Eileen is seeking a Site Marketing Manager that will be responsible for website marketing including strategy, execution, and reporting of seasonal and branded marketing content. You will develop and execute web marketing content that supports Frank & Eileen’s marketing and merchandising strategies with the goal of driving customer acquisition, retention/loyalty, engagement and achieving sales goals.

Responsibilities
• Partner with our ecommerce manager, merchandising, marketing, and creative teams to develop the content roadmap for each season for the homepage, collection pages, and other content/story telling pages on the website.
• Effectively write and kick off marketing briefs that balance the user behavior of the online customer and UX best practices with overall marketing/merchandising objectives.
• Successfully integrate social media, brand initiatives/values, and key event content into the web content
marketing strategy.
• Create strategy for, manage development, and execute on a content/blog section of the website.
• Knowledgeable about SEO and Core Web Vitals best practices and utilize them when developing and executing any marketing content on the website.
• Create and maintain site marketing calendar
• Manage marketing analysis and hindsighting of key marketing content by pulling data from analytics tool, analyzing metrics and trends, making recommendations based on the data, and sharing with the team.
• Ad hoc projects as needed

Who You Are
• Passionate about Frank & Eileen, our mission, and fashion
• 5+ years of ecommerce marketing experience
• Experience working with Shopify (a plus)
• Knowledgeable about SEO best practices
• Experience using Airtable (a plus)
• Experience working in Google Sheets and Google Slides to collect and analyze marketing performance
• Resilient - comfortable and confident with ambiguity and autonomy
• Adaptable - able to work in a dynamic environment
• Thorough and Conscientious - demonstrate initiative, conscientious and provides complete follow-through on
areas of responsibility
• Nimble - able to handle multiple tasks and meet required deadlines
• Problem solver - with an analytical and inquisitive mind
• Detail-oriented - ability to consistently communicate and follow up on priorities
• Team Player - Ability to work and collaborate in a team environment
• Initiative –a self-starter and looks for areas needing improvement

Frank & Eileen is looking for a high performance, energetic sales assistant with sleeves already rolled-up, ready to support our global wholesale business. The ideal candidate thrives in a fast-paced entrepreneurial sales environment and exemplifies a professional and disciplined work ethic. The role is an in-office role based in our Los Angeles showroom supporting our Head of Global Wholesale. 

Position:

Sample Management 

• Maintain and organize sample sets and core archives 

• Plan and prep for arrival of new sample collections 

• Check and account for complete sample collections every season 

• Prep, hang and steam all new sample collections 

• Oversee sample requests from wholesale clients 

• Ensure sample supplies, such as hangers and steamers, are in stock and in working order

Sales Order Assistance 

• Sales order support for revisions pertaining to price, style number and color 

• Assist clients with re-orders as needed 

• Assist clients with returns as needed 

• Occasionally support sales team with general customer requests regarding order copies, pricing and style descriptions 

Customer Service 

• Greet and provide a positive experience to all clients inside and outside of markets 

• Lead phone operator for all incoming calls general or wholesale related

Product Knowledge Packets and Marketing Asset Management 

• Manage account product knowledge packets and marketing needs. 

• Work with the marketing team to provide look books, brand bio, and marketing assets to accounts.

• Manage creation of seasonal product knowledge packets for accounts to share with in-store sales associates

• Create weekly email campaigns based on best sellers

Digital Linesheet Maintenance and Management 

• Responsible for building seasonal linesheets and immediate linesheets 

• Work with creative and photo teams on all flat shots 

• Load and refresh flat shots 

• Refresh home and hero images on JOOR site weekly and monthly 

Showroom Maintenance and Market Preparation 

• Ensure that showing spaces are always visually merchandized

• Ensure that all supply closets and areas are visually organized, stocked and clean 

• Manage all fresh floral orders and set up

• Responsible for all grocery orders, food supplies and water delivery 

• Ensure general needs of the showroom are always in order including paper goods for kitchen and bathrooms 

• Shipping supplies organized and maintained 

• Always maintain a professional appearance that reflects the brands image

Qualifications: 

• 3+ years of relevant experience in retail or wholesale sales 

• Proficiency with MS Office Suite

• Strong Excel skills (knowledge of advanced formulas is a plus)

• Proficiency with Google Docs 

• Proficiency with Full Circle ERP Software is a plus, but not required  

• Proficiency with JOOR is a plus, but not required 

• Proficiency with FIGMA is a plus, but not required 

• Must be able to work evenings, weekends and travel 

• Eligibility to work in U.S. required

Required Education 

• Bachelor’s Degree

Title: Distribution and Fulfillment Manager

Location: Remote

Frank & Eileen is looking for a Distribution and Fulfillment Manager to develop and lead our distribution strategy to support our business objectives. In this role, you’ll be a functional expert on the operations team who is able to build a strategic plan and manage the tactical details of execution. The ideal candidate is someone who finds excitement out of complex and challenging assignments in a fast paced, high growth environment.

 What You’ll Do:

Responsible for driving key metrics with our partners such as order accuracy, on time receipts, on time fulfillment, costs, and inventory control

Lead quarterly review process with our partners discussing wins and opportunities; track progress

Facilitate and support large scale projects such as network optimization, RFP’s, partner contracts, sales and operations planning, physical inventory, and reducing our environmental impact

Continually learn about best-in-class distribution so we can adopt new technologies and processes to best serve our stakeholders

Review and approve invoices paying particular attention to the rates to ensure we’re paying the right amount relative to our agreements

Serve as the primary day-to-day subject matter expert for our internal and external team to leverage for current challenges and future opportunities

About You:

Bachelor’s Degree in a related field with minimum of 5+ years of relevant experience showing progressive leadership roles of increased responsibilities

Deep understanding of modules within ERP and WMS systems that pertain to distribution and fulfillment operations with ability to determine current state gaps

Ability to analyze large data sets and synthesize key findings into something visual and actionable

A strong leader who is positive, objective, collaborative, communicative, and energetic

Thrives in a fast paced, high growth environment with steadfast commitment to providing the absolute best customer experience

CSCP or other supply chain certifications would be a plus

Ability to travel if needed

We'd love to hear from you! What's your dream Frank & Eileen job? How can your many talents help the company be more successful? 

We'd love to hear from you! What's your dream Frank & Eileen job? How can your many talents help the company be more successful? 

Frank & Eileen is looking for a high performance, energetic sales assistant with sleeves already rolled-up, ready to support our global wholesale business. The ideal candidate thrives in a fast-paced entrepreneurial sales environment and exemplifies a professional and disciplined work ethic. The role is an in-office role based in our New York showroom supporting our East Coast Sales Director. 

Position:

Sample Management 

• Maintain and organize sample sets and core archives 

• Plan and prep for arrival of new sample collections 

• Check and account for complete sample collections every season 

• Prep, hang and steam all new sample collections 

• Oversee sample requests from wholesale clients 

• Ensure sample supplies, such as hangers and steamers, are in stock and in working order

Sales Order Assistance 

• Sales order support for revisions pertaining to price, style number and color 

• Assist clients with re-orders as needed 

• Assist clients with returns as needed 

• Occasionally support sales team with general customer requests regarding order copies, pricing and style descriptions 

Customer Service 

• Greet and provide a positive experience to all clients inside and outside of markets 

• Lead phone operator for all incoming calls general or wholesale related

Product Knowledge Packets and Marketing Asset Management 

• Manage account product knowledge packets and marketing needs. 

• Work with the marketing team to provide look books, brand bio, and marketing assets to accounts.

• Manage creation of seasonal product knowledge packets for accounts to share with in-store sales associates

• Create weekly email campaigns based on best sellers

Digital Linesheet Maintenance and Management 

• Responsible for building seasonal linesheets and immediate linesheets 

• Work with creative and photo teams on all flat shots 

• Load and refresh flat shots 

• Refresh home and hero images on JOOR site weekly and monthly 

Showroom Maintenance and Market Preparation 

• Ensure that showing spaces are always visually merchandized

• Ensure that all supply closets and areas are visually organized, stocked and clean 

• Manage all fresh floral orders and set up

• Responsible for all grocery orders, food supplies and water delivery 

• Ensure general needs of the showroom are always in order including paper goods for kitchen and bathrooms 

• Shipping supplies organized and maintained 

• Always maintain a professional appearance that reflects the brands image

Qualifications: 

• 3+ years of relevant experience in retail or wholesale sales 

• Proficiency with MS Office Suite

• Strong Excel skills (knowledge of advanced formulas is a plus)

• Proficiency with Google Docs 

• Proficiency with Full Circle ERP Software is a plus, but not required  

• Proficiency with JOOR is a plus, but not required 

• Proficiency with FIGMA is a plus, but not required 

• Must be able to work evenings, weekends and travel 

• Eligibility to work in U.S. required

Required Education 

• Bachelor’s Degree