Los Angeles
Frank & Eileen is looking for a high performance, energetic sales assistant with sleeves already rolled-up, ready to support our global wholesale business. The ideal candidate thrives in a fast-paced entrepreneurial sales environment and exemplifies a professional and disciplined work ethic. The role is an in-office role based in our Los Angeles showroom supporting our Head of Global Wholesale.
Position:
Sample Management
• Maintain and organize sample sets and core archives
• Plan and prep for arrival of new sample collections
• Check and account for complete sample collections every season
• Prep, hang and steam all new sample collections
• Oversee sample requests from wholesale clients
• Ensure sample supplies, such as hangers and steamers, are in stock and in working order
Sales Order Assistance
• Sales order support for revisions pertaining to price, style number and color
• Assist clients with re-orders as needed
• Assist clients with returns as needed
• Occasionally support sales team with general customer requests regarding order copies, pricing and style descriptions
Customer Service
• Greet and provide a positive experience to all clients inside and outside of markets
• Lead phone operator for all incoming calls general or wholesale related
Product Knowledge Packets and Marketing Asset Management
• Manage account product knowledge packets and marketing needs.
• Work with the marketing team to provide look books, brand bio, and marketing assets to accounts.
• Manage creation of seasonal product knowledge packets for accounts to share with in-store sales associates
• Create weekly email campaigns based on best sellers
Digital Linesheet Maintenance and Management
• Responsible for building seasonal linesheets and immediate linesheets
• Work with creative and photo teams on all flat shots
• Load and refresh flat shots
• Refresh home and hero images on JOOR site weekly and monthly
Showroom Maintenance and Market Preparation
• Ensure that showing spaces are always visually merchandized
• Ensure that all supply closets and areas are visually organized, stocked and clean
• Manage all fresh floral orders and set up
• Responsible for all grocery orders, food supplies and water delivery
• Ensure general needs of the showroom are always in order including paper goods for kitchen and bathrooms
• Shipping supplies organized and maintained
• Always maintain a professional appearance that reflects the brands image
Qualifications:
• 3+ years of relevant experience in retail or wholesale sales
• Proficiency with MS Office Suite
• Strong Excel skills (knowledge of advanced formulas is a plus)
• Proficiency with Google Docs
• Proficiency with Full Circle ERP Software is a plus, but not required
• Proficiency with JOOR is a plus, but not required
• Proficiency with FIGMA is a plus, but not required
• Must be able to work evenings, weekends and travel
• Eligibility to work in U.S. required
Required Education
• Bachelor’s Degree
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