Walking through this bright & airy space, you’ll find a team composed of the most hard-working, supportive and dedicated lasses & lads you’ll ever meet. Inspired by our core values of love, friendship and loyalty, we live by the quote “kill them with kindness” and thrive in a family environment. Expect to see plenty of high fives, epic birthday celebrations and meetings spent over Irish tea.

As a family member at Frank & Eileen, you can anticipate….

- Health Insurance (Medical, Vision & Dental)

- 401k & Retirement Planning

- Paid time off and annual holidays

- A clothing allowance - Flexible work hours

- Potential annual bonus and merit increases

- Opportunity for advancement and growth (the sky's the limit!)

Objectives

The eCommerce Manager is responsible for the day-to-day operations, and will help lead the growth of the eCommerce business with a strong background in driving the user experience and optimizing performance.

Responsibilities

Work directly with the head of the department to ensure eCommerce initiatives are aligned with business goals

Own and execute eCommerce roadmap:

- Continuously improve the website experience to maximize conversion and increase user engagement

- Lead the implementation of key eCommerce initiatives ex: loyalty program, blog, etc

- Develop and execute SEO strategies to improve organic search results and traffic

Manage development agency, SaaS partners and external relationships

Support Growth Marketing, SMS, Loyalty and Email marketing efforts

Use web analytics, customer insights, industry trends and customer service feedback to inform future iterations of .com experience

Oversee all website development, done in partnership with external development agency 

Directs site navigation and merchandising updates including identifying up-selling opportunities, creating landing pages, curating collections and managing on-site promotions and product launches

Works hand and hand with creative team to execute the brand narrative

Responsible for all product uploads and daily site maintenance

Track and report monthly KPI's

Skills and Qualifications

Bachelor’s Degree in related field or industry equivalent experience

Strong technical exposure to web design and development, eCommerce systems integrations, SEO and UI/UX best practices

Successful track record in eCommerce project management and leading day-to-day operations in an entrepreneurial environment 

Proficient in Shopify, Klaviyo, Google Analytics, Returnly, SEO Manager, Yotpo and more

Experience working for high growth D2C startups

Driven and self-motivated 

Can-do attitude and ability to problem solve and think outside the box

Excellent oral and written communication skills, presenting ideas is key

Loves to work collaboratively

Excited to join a small and mighty team that makes a huge impact

Prefer 2+ years of experience as eCommerce Manager 

Objective:

We are looking for an individual to join the team to be responsible for both the on-site merchandise experience (including product uploads), as well as on-going management of Ecommerce inventory. This is a key position that works cross-functionally with our merchandising, planning, marketing and site development teams.

Responsibilities:

-Curates on-site visual merchandising including identifying up-selling opportunities, creating landing pages, and curating collections for all marketing campaigns

-Ensure customer experience is seamless throughout the funnel by consistently performing a series of checks of product pages, category pages, cross-sells, search keywords, navigational elements, customer feedback, and more

-Daily monitoring of incoming product to ensure all collection pages are up to date

-Works closely with both production and marketing teams to coordinate product launches, including creation of all products in Shopify

-Monitor and analyze inventory to maximize sales and inventory levels

-Provide detailed seasonal and ad-hoc reports and analysis on sales and inventory

-Closely monitor store performance and inventory to limit ‘dead’ stock, product shortages and establish a regular cadence with Head of Sales, for rightsizing DTC inventory

-Track external and competitive trends and provide insights and recommendations to key stakeholders across the DTC team, as well as communicate any assortment changes

-Reports into Sr. E-Commerce Manager, to support execution of all e-commerce objectives

-Maintain packaging supply levels and re-order as needed

Skills and Qualifications:

 -BA/BS degree in Business, Marketing, Data Analytics, Mathematics/Statistics, or related areas of study

-3-5 years professional experience, with at least 2 years of experience of E-Commerce (merchandising / product / supply) in fashion and luxury companies

-Experienced visual merchandiser with strong background in maximizing conversions and cross-selling, paired with an innate sense of luxury retail

-Effective analytical, critical thinking and quantitative problem solving abilities

-Ability to prioritize and manage multiple tasks and meet project deadlines

-Excellent proofreading skills and grammar skills

-Strong interpersonal, verbal and written skills

-Proficient with ecommerce platforms (Shopify)

-Strong proficiency in Excel and Data Analysis

Objective:

The ideal candidate will be responsible for leading an unparalleled, luxury customer experience. You will be the voice of Frank & Eileen, tasked with communicating directly with our highly educated and exceedingly loyal customer base through both verbal and written communication in a fast-paced omni-channel, startup environment.

Working Hours: Saturday - Wednesday 11am-7pm or 12pm - 8pm

Responsibilities:

-Work hand-in-hand with current customer service team member, ensuring excellent customer relations across phone, email, SMS, and chat platforms

-Be highly personable and hold conversations with all types of clientele, leaving them with a personalized customer service experience

-Troubleshoot and resolve customer issues, with grace and efficiency

-Develop a strong understanding of product line and company voice, constantly leveraging to create up-selling + cross-selling opportunities

-Identify and grow relationships with VIP customers, with personalized service and individual outreach

-Create on-brand packages and content on an as-needed basis

-Maintain reporting, tracking, and systems, establishing regular KPI reporting to company for all customer service objectives

-Represent the core values of Frank & Eileen, and act as a brand ambassador in all communications

Skills and Qualifications

-Working knowledge of: Microsoft OS, Shopify, Full Circle (or other ERP system), Olark (or other web-based chat service) and all social media platforms

-Ability to think outside the box and question everything, with a keen eye for detail

-Excellent time management skills, extremely well organized and adept at prioritizing workloads under pressure

-A high level of integrity in all that you do, in and out of work

-Ability to collaborate and encourage collaboration among team members

-Strong verbal and written skills

-2+ years of omni-channel customer service in a like-minded environment (luxury, both wholesale and DTC)

We'd love to hear from you! What's your dream Frank & Eileen job? How can your many talents help the company be more successful? 

We'd love to hear from you! What's your dream Frank & Eileen job? How can your many talents help the company be more successful?