Walking through this bright & airy space, you’ll find a team composed of the most hard-working, supportive and dedicated lasses & lads you’ll ever meet. Inspired by our core values of love, friendship and loyalty, we live by the quote “kill them with kindness” and thrive in a family environment. Expect to see plenty of high fives, epic birthday celebrations and meetings spent over Irish tea.

As a family member at Frank & Eileen, you can anticipate….

- Health Insurance (Medical, Vision & Dental)

- 401k & Retirement Planning

- Paid time off and annual holidays

- A clothing allowance - Flexible work hours

- Potential annual bonus and merit increases

- Opportunity for advancement and growth (the sky's the limit!)

The Role:

The Junior Graphic Design role is responsible for building and scheduling daily emails in our email marketing platform, creating assets for SMS and Instagram marketing, assisting on daily email design, and creation of additional brand/marketing assets as needed. This role will report into the Creative Coordinator and will work collaboratively with the marketing team.

We are looking for a graphic designer who has a strong sense of layout, typography, color and composition, and can intuitively understand a brand’s identity to execute design. The ideal candidate is creative, organized, and is eager to learn new design skills and tools used in the digital marketing space. This will be a fun and high-growth opportunity to work with a fast-growing, brand-name business.

Responsibilities:

Manage email scheduling + design marketing collateral as needed - 90% of the role

- Build and schedule daily emails

- Assist with email layout design

- Create assets for SMS and Instagram marketing

- Create branded collateral for partners as needed

- Create assets for digital marketing as needed

- Follow a marketing calendar and meet deadlines   

Branding work - 5% of the role

- Assist with website design updates based on direction from E-Commerce Manager

- Assist with seasonal line sheet layout design and photography/color correction of samples based on direction from Head of Product

- Support photoshoot production as needed

Skills and Qualifications:

1+ years experience working in a design role or a degree in graphic design or similar

Proficient in current design tools: Photoshop (bonus points for Figma or other Adobe Creative Cloud programs)

Proficient in working in the Google Workspace (Sheets, Slides, Docs, Drive)

Excitement for learning new design skills and tools, open to new experiences and challenges in a fast-paced environment

You’re a creative first and foremost, but have excellent organizational and priority management skills

A problem solver

Excellent communication skills

You’re excited to roll up your sleeves and be a part of a fast-growing brand

Objective

Frank & Eileen is looking for a Retention Marketing Manager to join our Marketing team. You will report into the Head of Marketing. This role will own our retention, CRM and loyalty efforts and will be responsible for driving significant and measurable improvement to our customer LTV and hitting our monthly repeat-purchase revenue goals, with the full support and strategic collaboration of both our CEO and Head of Marketing in achieving your targets. This will be a high-profile, high-growth, fun, and challenging role for someone who is ready to own a meaningful piece of a fast-growing, brand-name business.

Responsibilities

Work closely with the Head of Marketing to develop a holistic retention strategy that improves customer loyalty, scales lifecycle marketing, and identifies new opportunities

Develop, manage and optimize the customer journey and retention program across all marketing channels while also finding new and innovative ways to improve retention

Own, track and expand key email and SMS marketing flow campaigns throughout the customer journey, including welcome, post-purchase and winback campaigns

Identify and work cross-functionally to implement best-in-class retention strategies across all product, marketing, and customer service touch points including, but not limited to, loyalty programs, VIP initiatives, and subscription programs

Analyze cohort performance, identifying areas of opportunity and understanding the "why" behind customer behavior; develop strategies and testing opportunities to address ongoing insights and findings

Own, track and expand direct mail initiatives to improve customer retention and increase LTV

Own existing vendor relationships and identify opportunities or strategies with new technologies, platforms and channels to reach our audiences through owned marketing channels

Own, track and continually improve key retention metrics, such as LTV, subscription retention and repeat purchase rates

Skills and Qualifications

Bachelor's degree in Business, Marketing or equivalent work experience

2-3 years of experience with specific focus on retention/CRM/loyalty in a DTC ecommerce environment 

A quantifiable track record of success in growing the retention revenue line of a DTC ecommerce business.

Experience working with a major ESP (Klaviyo is preferred), SMS, social platforms, direct mail and loyalty/referral programsStrong proficiency in Microsoft Office, Google Suite and Google Analytics

Extremely proficient with multi-channel data and cohort analysis

Strong communication, interpersonal & organizational skills and the ability to champion large-scale strategic priorities across the business

Excitement for learning, open to new experiences and challenges in a fast-paced environment

Position Overview:  

Frank & Eileen is looking for a Wholesale Account Coordinator to support our wholesale partners and team members. The best candidate is well-organized, while being proactive in their approach. They strive to achieve and surpass their objectives within urgent timelines. This position requires a positive professional while responding to requests. 

Responsibilities:

Support order release for both wholesale and e-commerce customers to warehouse via ERP software

Monitor wholesale pick report daily to ensure orders are shipping within a 72-hour window or less

Monitor cancel dates on sales orders to ensure goods are shipped within the ship window

Manage and release orders with special instructions or requests from sales representatives

Support wholesale order change requests from sales representatives

Support major retailer dropship order release, shipping and returns

Contact credit card and COD customers for approvals to release shipments

Major retailer order entry

Distributor order entry

Support wholesale teams as needed with any customer related questions including, but not limited to customer maintenance, new account maintenance, releasing orders

Communication between sales teams and wholesale customers

Assist as needed the E-commerce team with order release and management of pre-orders, back orders and blind returns

Skills and Qualifications:

3+ years’ experience in customer service, accounts receivable, or other sales support role in a similar business

Experience using Full Circle or similar software preferred

Organizational and time management skills are essential as well as the ability to multi-task and work on multiple projects simultaneously to meet deadline

Ability to react quickly with a strong sense of urgency

Strong determined work ethic, keen eye for detail and penchant for learning

Ability to juggle multiple tasks while swift to adapt to new projects.

Extraordinary organizational skills

A high level of integrity in all that you do, in and out of work

Ability to collaborate and encourage collaboration among team members

Functions best in a tight-knit community setting

A natural sense of entrepreneurship and a can-do attitude

A positive attitude and a strong sense of accountability in one’s work

Efficiency — Always looking for areas to streamline, improve, and evolve 

Objectives

The eCommerce Manager is responsible for the day-to-day operations, and will help lead the growth of the eCommerce business with a strong background in driving the user experience and optimizing performance.

Responsibilities

Work directly with the head of the department to ensure eCommerce initiatives are aligned with business goals

Own and execute eCommerce roadmap:

- Continuously improve the website experience to maximize conversion and increase user engagement

- Lead the implementation of key eCommerce initiatives ex: loyalty program, blog, etc

- Develop and execute SEO strategies to improve organic search results and traffic

Manage development agency, SaaS partners and external relationships

Use web analytics, customer insights, industry trends and customer service feedback to inform future iterations of .com experience

Leads all website development, done in partnership with external development agency 

Oversees E-Commerce Merchandiser, who is responsible for all product creation and inventory management

Works hand and hand with creative team to execute the brand narrative

Responsible for all product uploads and daily site maintenance

Track and report monthly KPI's

Skills and Qualifications

Bachelor’s Degree in related field or industry equivalent experience

Strong technical exposure to web design and development, eCommerce systems integrations, SEO and UI/UX best practices

Successful track record in eCommerce project management and leading day-to-day operations in an entrepreneurial environment 

Proficient in Shopify, Klaviyo, Google Analytics, Returnly, SEO Manager, Yotpo and more

Experience working for high growth D2C startups

Driven and self-motivated 

Can-do attitude and ability to problem solve and think outside the box

Excellent oral and written communication skills, presenting ideas is key

Loves to work collaboratively

Excited to join a small and mighty team that makes a huge impact

Prefer 5+ years of experience as eCommerce Manager 

We'd love to hear from you! What's your dream Frank & Eileen job? How can your many talents help the company be more successful? 

We'd love to hear from you! What's your dream Frank & Eileen job? How can your many talents help the company be more successful?