Privacy Policy

Updated July 1, 2018

Frank & Eileen LLC (“Frank & Eileen”) respects the sensitive nature of any personal information you provide to us.  We have created this Privacy Policy in order to demonstrate our commitment to the privacy of those who visit our website www.frankandeileen.com  (the “Site”).  This Privacy Policy describes our online information collection, storage and disclosure practices and the choices you have regarding how your personal information is collected and used by us and our e-commerce providers.  By accessing and using the Site, you consent to the collection, use and disclosure of information through the Site as described in this Privacy Policy. 

Residents of the European Economic Area (“EEA”), which includes the member states of the European Union (“EU”), should consult the sections of this policy relating to the “Rights of EEA Residents” and “International Data Transfers” for provisions that may apply to them.

We reserve the right to change this Privacy Policy at any time.  In the event we make changes to this Privacy Policy, such policy will be re-posted in the “Privacy” section of our Site with the date such modifications were made indicated on the top of the page or we may contact you to inform you about the revisions with a link to the revised Privacy Policy.  All changes are effective on the date listed at the top of this page and will apply to all information that we have about you.  Your continued use of the Site or the services that we provide (“Services”), including purchase of our products (“Products”) after any change is posted indicates your acceptance of the changes and your continued consent to our processing of your personal data.  If at any point you do not agree to any portion of the Privacy Policy then in effect you should immediately stop using the Site and the Services.  Because this Privacy Policy contains legal obligations we encourage you to review this Privacy Policy carefully.  If you have any questions concerning this Privacy Policy or our information collection, storage and disclosure practices, please contact us at customercare@frankandeileen.com or mail us at Frank & Eileen, Privacy Compliance, 843 S. Los Angeles Street, Suite 500, Los Angeles, California 90014.

Shopify

The store on our Site is hosted by Shopify, Inc.  Shopify provides us with the online e-commerce platform that allows us to provide Services to you, including purchase of our Products.  Your data is stored through Shopify’s data store, databases and the general Shopify application.  Shopify stores your data on a secure server behind a firewall. 

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted according to the requirements of the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.  For further information, please consult Shopify’s Terms of Service (https://www.shopify.com/legal/terms) and Privacy Statement (https://www.shopify.com/legal/privacy).

Please see below under the section pertaining to EEA Residents for additional processing services provided to our international customers by Zonos.

Personal Data That We Collect and How We Use It

Frank & Eileen collects personal data about you when you visit the Site.  “Personal Data” is information that may be used to directly or indirectly identify you, including your name, e-mail address, physical address, phone number or other information about you.  The majority of such Personal Data is collected when you register with the Site, use our Services, including purchasing Products, subscribe to updates or otherwise provide us with your contact information.  Some of this Personal Data will be required if you wish to partake in the Services that we provide, including making purchases of Products through the Site.  

In general, the type of Personal Data we collect includes, but is not limited to:

  • Personal Data to contact you to promote our Services or alert you to special offers, features or matters of interest;
  • Personal Data necessary to use the Services that you have requested, including establishing an account and purchasing Products;
  • Un-identifiable and aggregated Personal Data pertaining to your Site visits that help us maintain the appropriate features, functionality and user experience

We and our e-commerce providers use that data to: (i) enable you to log in to the Site; (ii) fulfill your orders; (iii) guard against potential fraud; (iv) contact you if there is a problem with your account or order; (v) provide answers to your inquiries or questions; and (v) maintain regular communication with you as may be necessary to inform you of offers, updates and other information regarding Frank & Eileen and its Services and Products.

Social Networks

If you choose to connect to our Sites through a third-party social network such as Facebook, Twitter, Instagram and other networks (each, a “Social Network”), we may collect Personal Data from your profile on such Social Network, such as your name, user name, and e-mail address.  In addition, our Sites offer features that will allow you to share information from our Sites to a Social Network or share information from our Social Network sites.   If you decide to use such features, they may allow the sharing and collection of information both to and from such Social Network so you should check the privacy policy of each Social Network before using such features.

Non-Identifiable Data and Aggregated Personal Data

Regardless of whether you register for an account or submit information to us, Frank & Eileen and third parties performing e-commerce services for us may send one or more "cookies" to your computer.  Cookies are small text files placed on your web browser when you visit our Site that store information on your computer, such as your Site preferences.  We use cookies when you sign in to keep track of your personal session.  We also use cookies to track your activity on the Site as a unique person.  For security purposes, all of this information is stored in encrypted form.  This data may be used to display information about our Services and Products on websites operated by third parties.

You can set your web browser to inform you when cookies are set, or to prevent cookies from being set altogether.  Please note, however, that if you decline to use cookies, you may experience reduced functionality and slower site response times.  

Frank & Eileen or our service providers, including Google Analytics, may also collect web surfing data related to your use of the Site.  Such information may include: your Internet Protocol (IP) address, browser type, and internet service provider (ISP); your operating system; which of our web pages you access and how frequently you access them; referral or exit pages; click stream data; and the dates and times that you visit the Site.  This data may be collected using cookies, web beacons, page tags or similar tools.  As with cookies, the web surfing information is anonymous, "click stream" transactional data that is not associated with any users as individuals.

Web surfing data and similar information may be aggregated for administrative purposes.  Frank & Eileen may, for example, use this aggregated information in the administration of the Site to improve its usability and to evaluate the success of particular marketing and advertising campaigns, search engine optimization strategies, and other marketing activities.  We also use it to help optimize the Site based on the needs of our users.

How and When Your Information Is Shared With Other Parties

Frank & Eileen does not sell, trade or license Personal Data about its users for marketing purposes.  We do, however, work with a number of trusted partners who perform vital functions as part of our operations, including processing payments for orders and fulfilling orders.  We do not share your Personal Data unless it is necessary to fulfill our responsibilities, including providing information or services to you. 

Additional Sharing of Information

We may engage third parties to help us carry out certain other internal functions such as account processing, client services, or other data collection relevant to our business.  Personal Data is shared with these third parties only to the extent necessary for us to process the transactions you initiate or perform other specific services.  Our partners are legally required to keep your Personal Data private and secure.

We may share your Personal Data with law enforcement or other government agencies as required by law or for the purposes of limiting fraud. We reserve the right to disclose your Personal Data when we believe that disclosure is necessary to protect our rights or to comply with a judicial proceeding, court order or legal process. We further reserve the right to disclose any of your Personal Data that we believe, in good faith, appropriate or necessary to take precautions against liability, to investigate and defend against any third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of the Site or our services, or to protect the rights, property or personal safety of Frank & Eileen, its users, issuers, or others.

We will not share your Personal Data if such sharing is prohibited by applicable privacy and data protection law, including, without limitation, the EEA’s General Data Protection Regulation effective May 25, 2018.

EEA Residents

 

This section of the Privacy Policy is applicable to residents of the European Economic Area (“EEA”).  The EEA consists of the member states of the European Union, i.e., Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom, and Iceland, Liechtenstein, and Norway.  This section also applies to residents of Switzerland and, in the event of its departure from the EU, residents of the United Kingdom.   Residents of the EEA and Switzerland are referred to here as “EEA Residents.”

 

From May 25, 2018, all processing of Personal Data of EEA Residents is performed by Frank and Eileen in accordance with the General Data Protection Regulation (2016/679) of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons regarding the processing of Personal Data and on the free movement of such data (“GDPR”).

 

Under the GDPR, Frank and Eileen is both the controller and a co-processor of the Personal Data of EEA Residents.  Frank and Eileen’s purpose for collecting and processing Personal Data from EEA Residents is to authenticate subscription to our mailing lists and to provide marketing information about our Services, including our Products. The legal basis for collecting Personal Data for subscribing to our e-mail lists is your consent, including during the checkout process.  You may withdraw consent for obtaining such communications by following the “Unsubscribe” instructions on any communication or by contacting us at customercare@frankandeileen.com.

 

Frank and Eileen also collects and processes your Personal Data during the check-out process when you order Products.  Frank and Eileen’s purpose for collecting and processing Personal Data from EEA Residents during the check-out process is to fulfill your request for Services, including purchases of our Products.  The collection of this data is necessary to fulfill a contract between you and us for such Services, including purchases of Products.   If EEA Residents do not provide Personal Data to Frank and Eileen during the check-out process we cannot fulfill your orders for Products. 

 

We use Zonos to provide services for checkout and payment collection for international customers, including EEA Residents.  Zonos’ privacy policy is located at https://docs.zonos.com/docs/privacy-policy-20180516.

 

We use Shopify for processing orders for our Products, including for EEA Residents.  Shopify’s privacy policy is located at https://www.shopify.com/legal/privacy.

 

EEA Residents may obtain information about the Personal Data that Frank and Eileen holds about them by contacting Frank and Eileen at customercare@frankandeileen.com.

 

International Data Transfers

 

If you are resident outside the United States, including in the EEA, we transfer Personal Data provided by you for processing in the United States.  Under the GDPR, Frank and Eileen is considered a “controller” and a “co-processor” of the Personal Data of EEA Residents.  By providing Personal Data to Frank and Eileen for the purpose of obtaining Services and ordering Products, you consent to the processing of such data in the United States.  The transfer of your Personal Data to the United States is necessary for the performance of a contract between you and Frank and Eileen for obtaining Services and Products. 

 

Our e-commerce providers Shopify and Zonos transfer data outside of the EEA upon the basis of the EU-U.S. Privacy Shield, as described in their privacy policies located at https://www.shopify.com/legal/privacy and https://docs.zonos.com/docs/privacy-policy-20180516.

 

Please note that the United States does not have data protection laws equivalent to those in the EEA and other jurisdictions.

 

Notifications and Communications from Our Site

Communications Regarding Our Services

We will send you email notifications and free newsletters from time to time with offers, suggestions and other information.  Some notifications are communications relating to us and our Services.  You may “opt-out” from receiving such communications by following the “Unsubscribe” instructions provided in the e-mail. 

Legal or Security Communications

We also send out notices that are required for legal or security purposes.  For example, certain notifications are sent for your own protection.  In other cases, these notifications involve changes to various legal agreements, such as the Privacy Policy or Terms of Service.  Generally, you may not opt out of such emails.

Account and Order Communications

If you purchase Products, we may send you communications regarding such purchases.  We may also send communications providing customer support or responses to questions regarding the operation of the Services.  Generally, you may not opt out of such emails.

Deleting Your Information

If you want us to delete your Personal Data and your account, please contact us at customercare@frankandeileen.com  with your request.  We will take steps to delete your information as soon as we can, but some information may remain in archived/backup copies for our records or as otherwise required by law.

Personal Data Retention

 

We retain the Personal Data we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our

Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

 

Links to Other Sites

If you follow any links that direct you away from the Site, including links to social media sites or to sites for payment options, among others, this Privacy Policy will not apply to your activity on the other Sites you visit. We do not control the privacy policies or the privacy practices of any third parties. 

Privacy in Submitted Materials

If you submit any photos to us, including through a social media platform, such as Instagram, such photos may be displayed on the Site, including photos of yourself or other individuals.  By submitting such materials you forego any privacy rights in such materials.  Please consult the Terms of Service for other conditions relating to submission of materials to Frank & Eileen through social media sites.

Security Policy

We take commercially reasonable steps to protect our customers’ Personal Data against unauthorized disclosure or loss.  However, no data transmission over the Internet can be guaranteed to be 100% secure.  Therefore, while we strive to protect user information we cannot ensure or warrant the security of any information you transmit to us or from the Site.  You engage in such transmissions at your risk.

If you believe your Personal Data is being improperly used by us or any third party, please immediately notify us via email at customercare@frankandeileen.com.

Children Under 13

This Site is restricted to the use of adults over the age of majority in their place of residence.  No portion of the Site is directed to children under the age of 13.  Consequently, we do not knowingly collect personal identifying information from any person we know is a child under the age of 13.  If we learn that we have collected personal information from a child under age 13 we will delete that information as quickly as possible.  If you are a parent or guardian of a child under 13 years of age and you believe your child has provided us with Personal Information, please contact us at customercare@frankandeileen.com.

Do Not Track

Although some browsers currently offer a “do not track (‘DNT’) option,” no common industry standard for DNT exists.  We therefore do not currently commit to responding to browsers’ DNT signals.

Your California Privacy Rights

Under certain circumstances, California Civil Code Section 1798.83 states that, upon receipt of a request by a California customer, a business may be required to provide information regarding how that business has shared personal information of customers with third parties for direct marketing purposes.  However, the foregoing does not apply to businesses like ours that do not disclose personal information to third parties for direct marketing purposes.

Your Rights and Obligations 

We ask that you keep the Personal Data that you provide to us current and that you correct any information you have provided us by contacting us at customercare@frankandeileen.comYou represent and warrant that all Personal Data you provide us is true and correct and relates to you and not to any other person. 

If you are a resident of the EEA and wish to access or correct the Personal Data that Frank and Eileen has about you or have any questions relating to the processing of your Personal Data, please contact us at customercare@frankandeileen.com with the subject line “GDPR Data.” 

If you use the Site, you are responsible for maintaining the confidentiality of your account and for restricting access to your computer or device, and you agree to accept responsibility for all activities that occur under your account.