Privacy policy

Last Update: November 4, 2025

Previous Version(s): www.frankandeileen.com/pages/privacy-policy

Welcome

This Privacy Policy (“Policy”) explains how we collect, use, store, protect, and share your personal information through our services.  Frank & Eileen LLC is the data controller of the personal information collected through the services (as defined in our Terms of Service (“Terms”).  Frank & Eileen LLC is referred to in this Policy as “F&E”, “we”, “our” or “us”.  

How we handle your information depends on which services you use, and how you use them.  This Policy is grouped into these sections:

  • about us and this Policy;
  • information we collect & why we use it;
  • our disclosures of information to others;
  • how to control your privacy; and
  • information about local privacy laws

We encourage you to read this Policy carefully.  If you have questions, please contact us.

About us and this Policy

This Policy is designed to explain how we process your personal information and how you can exercise control over our processing.  Capitalized terms that are used but not defined in this Policy are defined in our Terms.  The Terms describe how the Services work in general, and establish a contract between you and us governing your use of the Services.

Contact us

If you have any questions or feedback about this Policy, contact us at legal@frankandeileen.com or write to us at: Frank & Eileen LLC, 843 S. Los Angeles Street, Suite 500, Los Angeles, California 90014.

Changes to this Policy

As the Services change often, this Policy may change over time.  Anytime we modify the Policy, we post a revised version on the Services, as noted at Last Update above.  If we intend to materially change our collection or use of information, we will notify you before the material changes to this Policy take effect, so you have time to review them.  If we have your contact information (such as your email), we’ll try to notify you that way.  We may also post a temporary notice on the Services, or notify you by other means to the extent required by law.

Please check the Last Update periodically to ensure you’re aware of the current Policy.   By using or accessing the Services, you signify that you have read, understand and agree to be bound by this Policy and the Terms. 

When this Policy applies

This Policy applies to you when you use the Services, effective as of the Last Update.  However, some collection and use of information falls outside this Policy:

  • Outside services: The Services link to, embed, integrate or otherwise connect you with third-party websites, services or other events or activities that are not owned or controlled by F&E (“Outside Materials”). Outside Materials are not part of the Services.  This Policy doesn’t apply to any information you may exchange with providers of Outside Materials.  Those third parties have their own policies and practices about data. We encourage you to familiarize yourself with their privacy notices and applicable contractual terms.
    • Key example: embedded content
      • The Services may embed content like YouTube videos and X posts.  Those embedded containers, like the content they display, are Outside Materials.  For example, YouTube controls the embedded player containing a YouTube video.  If you interact with the YouTube video, YouTube decides the data it will require before YouTube will serve its video to you.
      • When you interact with embedded content, information about your requests, such as your originating IP address, may be collected by the player.  For example, YouTube’s container may pull Google identifiers and data about you from your browser.  The player may also collect information about the URL of your browser (a page on the Service), without the involvement of our Services. 
  • Our personnel: If you are a current or former employee or contractor of ours, this Policy does not apply to you.  Reach out to your human-resources partner or supervisor with any inquiries about your personal information.
  • When we don’t control your information: If we receive your information in our role as a service provider to another business, our agreement with that business governs our use of your information.  We will refer any questions or concerns of yours to that business.

Information we collect & why we use it

We and our third-party service providers collect and process information when you interact with the Services. This includes:

  • information you submit or provide directly,
  • data collected automatically by various technologies (which we call “Usage Data”), and 
  • information we receive from other sources. 

The following tables describe, comprehensively, how the services collect and use your information, and the purpose behind that processing. 

Information You Submit

 What we collect How we use it Why we process it Legal basis Retention
Account management data – login credentials, permissions, and account actions (such as when your account is created, when you log in, add information, request a service, and any changes to your account). We collect, analyze, process, and store your account management data. 
  • To create and maintain an account at your direction
  • To pre-populate ordering details
Account management data is processed as part of performance of a contract. Account lifetime, or as applicable law requires
Communication data – interactions with or through F&E, via our SMS or email service providers We collect, analyze, process, profile and store your communication data. 
  • To send you relevant marketing emails or SMS.
  • To improve our Services.
Consent. Account lifetime
User feedback, survey and contest & sweepstakes data – including ratings and plain text feedback on content and how we can improve our services, and contest and sweepstakes entry data We and our service providers, like Fairing, process, review, store, and analyze feedback, survey, contest and sweepstakes data.
  • To inform our product roadmap and services with user feedback.
  • To process your sweepstakes or contest entry and inform you of results. 

Consent. 

Performance of a contract.

Our legitimate interest in operating, managing, and improving our Services.

Account lifetime
Payment data - if you make a purchase, payment card, transactional and financial account information, billing information, and shipping address. We process, review, store, and analyze payment data.   We do not receive or maintain full payment-account information.
  • To process your payment and enable the provision of paid services to you.
  • To detect and deter fraudulent or suspicious payment activity.
  • For legal compliance

Performance of a contract.

Our legitimate interest in deterring fraudulent or improper payments and maintaining a safe and secure service.

Account lifetime, or as long as required by our compliance efforts under applicable law


Usage Data

 What we collect How we use it Why we process it Legal basis Retention
Device information – IP address, device identifiers, user agent. We collect, process and store your device information.
  •  For fraud prevention.
  • To administer your account and tailor the Services based on your geography.

Our legitimate interests in keeping our services safe and secure and to provide a valid and relevant service to our users. 

We only collect imprecise location data, and only when you have not indicated that you do not wish to share it.

Account lifetime; otherwise, deleted in the ordinary course.
Activity data – the Web page you came from, the URL you go to next, your interactions with content or advertising on the Services, and the time and duration of the activity. We collect, analyze, process, and store activity data including via automated means.
  •  For fraud prevention.
  • To improve our Services.

Our legitimate interests in understanding how users interact with and use our services; and keeping our services safe and secure.

Activity data is monitored to prevent malicious and fraudulent activity and unauthorized use on our services as part of performance of a contract.

Account lifetime; otherwise, periodically deleted in the ordinary course

 

Information We Receive From Others

 What we collect How we use it Why we process it Legal basis Retention
Social Login data – when you use a Social Login to log into your F&E account we collect name, profile picture, public profile information, and email address We process and store information collected from your Social Login account.
  • To make signing into and using the services easier and more secure.
  • To authenticate you as a user of both F&E and the third party, and to populate your account or profile as you instruct
Consent – If you no longer wish to share data with F&E from your Social Login account, you can adjust your Social Login account settings. Account lifetime, or until you unlink your accounts
Analytics and advertising data – we receive unique identifiers and  demographic, location and interest-based info We receive purchase data from providers of advertising, analytics and technical services 
  • To present advertising relevant to your interests
  • To develop and enrich datasets about visitors, users and others
Our legitimate interest in operating a low or no-cost service. Advertising data collected by third parties and Outside Materials are, in general, periodically deleted in the ordinary course of business.
Purchase Data – if you purchase products through the Services or use an outbound referral link, we may receive information about any resulting transaction or interaction, such as cart behavior, items purchased and purchase price We receive purchase data from providers of technical, payment and delivery services
  • To associate purchases with your account or profile
  • To validate purchases and interactions attributable to activity on the Services

As part of performance of a contract.

Our legitimate interest in operating, managing, and improving our Services.
Account lifetime, or as long as applicable law requires

 

Any personal information that F&E obtains from other third-party sources will be processed by F&E in accordance with this Policy and all applicable laws.  For example, our use and transfer of information via Google APIs will adhere to the Google API Services User Data Policy, including its Limited Use requirements.

Technologies we use

When you use and interact with the Services, software automatically collects Usage Data.  To give you more insight, this section summarizes the main types of technologies the Services to generate and collect Usage Data:

Cookies and Local Storage

Cookies and local storage may be set and accessed on your computer. Upon your first visit to the Services, a cookie or local storage will be sent to your computer that uniquely identifies your browser. “Cookies” and local storage are small files containing a string of characters that is sent to your computer’s browser and stored on your device when you visit a website.  Most Web services use cookies to provide useful features for their users.

Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent; however, if you reject cookies, you will not be able to sign in to the Services or take full advantage of our Services. Additionally, if you clear all cookies on your browser at any point after setting your browser to refuse all cookies or indicate when a cookie is being sent, you will have to again reset your browser to refuse all cookies or indicate when a cookie is being sent.

Pixel Tags

We also use “pixel tags,” which are small graphic files that allow us and third parties to monitor the use of the Services and collect Usage Data. A pixel tag can collect information such as the IP address of the device that downloaded the page on which the tag appears; the URL of the page on which the pixel tag appears; the time (and length of time) the page containing the pixel tag was viewed; the type of browser that retrieved the pixel tag; and the identification number of any cookie previously placed by that server on your computer.

App Technologies, Customization, and Usage

Our apps collect information about your installation, use, and updating of our apps as well as information about your device, including your unique mobile device identifier (“UDID”) and other technical identifiers. More specifically, these tracking technologies allow us to collect data about your device and your use of our apps and content you interact with. 

These app-based technologies cannot be controlled by browser settings. For example, our apps may include third party SDKs, which is code that sends information about your use to a server, and is in effect the app version of a pixel. These SDKs allow us to track our conversions and communicate with you across devices, bring you advertising both on and off the Services, customize the app to your interests and preferences and link such across platforms and devices, and provide you with additional functionality, such as the ability to connect our Services with your Social Login.

Security

F&E has implemented technical, administrative and physical security measures designed to protect your information from unauthorized access, use or disclosure. Still, no data transmission or storage is 100% secure, so we cannot guarantee or warrant the security of any information you provide, and you do so at your own risk. We cannot promise that your information will remain absolutely secure in all circumstances. We are not responsible for the circumvention of any privacy settings or security measures we may provide.

Our disclosures of information to others

This section describes how and why we exchange personal information with contractors and third parties.  It also describes exchanges made for certain purposes, like advertising, legal reasons and consensual direct marketing.  We may also disclose de-identified and/or anonymized data for these purposes.

With our Affiliates

We may share, link or pool user information among our corporate affiliates, but always in accordance with applicable law, applicable agreements and this Policy.

Direct Marketing

We only exchange information about you with third parties for direct marketing purposes if you opt in, and will only do so until you opt out.  

We may share information about you with third party sponsors or partners who will use it for marketing purposes but only if you opt in to such sharing or do not opt out when prompted.  We will never share information in this manner without giving you one of these two options.

Functional disclosures

We also contract with other businesses to provide certain services related to the functionality and features of the Services, including payment processing, email and hosting services, software development, shipping and fulfillment, data management, and administration of contests and other promotions.  We refer to them as “contractors.”

Contractors may collect information about you on our behalf, such as Personal Identifiers, Commercial Information, Internet Activity and Device Information, as necessary for them to perform their services.  At other times, we disclose information about you to contractors. 

Contractors are not permitted to use information about you for any purpose other than performing their services for us.  In the past twelve (12) months, we have disclosed these types of information to the following types of contractors:

  • Analytics providers, namely Google Analytics, to tell us how the Services is doing, such as which parts interest visitors and how long they visit before leaving.  Among other data, they may receive your IP address.
  • Various hosting services and data processors to provide the infrastructure of the Services, such as Cloudflare, which ensures that traffic is from real people, not computers.  Among other data, they may receive your IP address.
  • Payment providers, namely Shopify Payments, to process payments between you and us, such as for subscriptions or products.  These providers receive information about your order in order to tie your payment process to your order.  We don’t receive all of the information you may provide to them as part of that process (for instance, we don’t receive full payment-account numbers).
  • Support providers, namely Gorgias, to provide assistance to you when you request it.  They are able to retrieve information about you that is relevant and necessary to your requests, such as account information and order details.

For personalized ads

We share information with advertising partners to make the advertising presented to you more relevant to you.  We also market the Services to you through ads facilitated by marketing vendors. 

For example, we use Google to serve ads on the Services and we may market the Services to you on third party services through Google.  Google uses cookies or unique device identifiers, in combination with their own data, to show you ads based on your visits to our webpages and to other sites. You can opt out of the use of the Google cookie by visiting the related Google privacy policy. 

We try to limit how our third-party advertising technology vendors use information they collect from you.  Most providers require us to enter contracts that allow them to optimize their ad services and products.  Essentially, they combine any information they may gather about you through our Services with information they receive from their other clients.  This helps them target ads to you on behalf of their other clients, not just us.

In the past twelve months, we have shared these categories of personal information with third parties to personalize advertising:

  • Device Information (including Personal Identifiers)
  • Commercial Information
  • Internet Activity
  • Geolocation

With your consent or at your request

We may periodically ask for your consent to share your contact information to third parties.  Whenever we ask your consent for this reason, we will summarize the purpose and scope of the disclosure.  For example, we may offer discounts to you if you consent to join our mailing list or participate in a promotion involving direct marketing communications. 

In those cases, the Services will display a tickbox near an email-entry field explaining that by submitting your information, you agree to share your email with the content provider.

To be clear, we only exchange information about you with third parties for direct marketing purposes if you opt in, and will only do so until you opt out. 

For legal reasons

Finally, we may disclose personal information:

  • In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law.  In such cases we reserve the right to raise or waive any legal objection or right available to us;
  • When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company, our users, or others; and in connection with the enforcement of our Terms and other agreements; or
  • In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy. 

How long we retain your information

We retain your information only as long as we need it for the purposes described under Information we collect & how we use it, except when longer retention is required by our compliance policies and efforts toward applicable legal, tax, accounting and regulatory requirements. 

How long we need information for those purposes varies by category, and even within categories.  These retention determinations always consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from its unauthorized use or disclosure and whether we can achieve those purposes without using the personal information.

  • For example, we delete some Usage Data as soon as you exit the Services, whereas we may retain records of your orders for services and products for several years as required by law or contract, such as agreements with our payment processors or under our accounting standards.

Use by minors

The Services are intended for adult users.  We do not knowingly collect information from anyone under the age of 16, and we do not share or sell information about anyone under 16 without affirmative authorization.  If we learn that we have collected information from a person under age 16, we will delete that information as quickly as possible. 

  • If you are under 16:  sorry, but please leave the Services.  If you’ve already sent us information, please contact us first so we can delete it. 
  • If you are a parent or guardian of a person under 16 years of age and you believe that person provided information to us, please contact us.

How to control your privacy

In General

As a user of the Services, you have rights and choices about your personal information.  We want you to be in control of your information, so we want to remind you of the following options and tools available to you:

Account controls: You can update the personal information in your Account through the account settings made available on the services.  Any updated information will be reflected in our records and throughout the services promptly.

Marketing opt-outs: You may opt-out of any marketing communications from us by following the unsubscribe instructions in the communication you receive. You may also opt-out of receiving newsletters and/or promotional communications through our Opt-Out Request Form. We may continue to send you communications regarding the Services, such as notices about administrative updates, transaction reports, and changes to the Services, this Policy or the Terms.

Push notifications: You can choose to receive mobile or browser push notifications from our services. The services will send you push notifications from time to time in accordance with any notification preferences you have set on your device or browser. If you later decide you no longer want to receive these notifications, you can use your device or browser’s settings to turn them off.

Matched Identifier Communications: Some third party services allow us to reach users with online marketing about our content or services by sending deidentified representations of contact information (typically, a long alphanumeric sequence of characters de-identified from an email address or phone number) to keep the original information from being revealed. The third party compares our deidentified representations with the deidentified representations in its own database and there will be a match only if you have used the same contact information with us and the third party. If there is a match, Frank & Eileen can then choose whether or not to send Frank & Eileen marketing to you on or through that third party service, and can optimize and better measure the effectiveness of such marketing.

Exercising rights: If any of the local privacy laws listed below apply to you, see Requesting Information to exercise your rights.

Disallowing Location Data Collection: When you access certain Services, like some of our apps, through a mobile device, you may consent to share your precise (GPS level) geolocation with us so we can customize your experience and the content you receive.   You may change your location sharing settings at the browser or device level at any time.

Personalized ads: In addition to any choices the services offer you, there are several ways to exercise choice regarding technologies that are similar to cookies, such as browser storage and plugins (for example, HTML5, IndexedDB, and WebSQL). For example, many popular browsers provide the ability to clear browser storage, typically in the settings or preferences area. See your browser's help function or support area to learn more.  For more about targeted advertising, go to the DAA Webchoices Browser Check or the NAI Opt Out of Interest-Based Advertising page. You can download the AppChoices app to opt out in mobile apps.

International Data Transfers

If you reside outside the United States, we transfer information about you for processing in the United States.  By providing your information to us, you consent to the processing of the information in the United States.  The transfer of this information to the United States is necessary for the performance of our contract for use of the Services.

  • When we transfer personal data subject to GDPR outside of F&E, we use standard contract clauses approved by the EU for this purpose, or another appropriate transfer mechanism. 
  • U.S. law is not equivalent to laws in other countries, such as GDPR in Europe or PIPEDA in Canada.  As of the Last Update, the U.S. has not been deemed an ‘adequate’ jurisdiction under GDPR for the purposes of international data transfers. 

Information about local privacy laws

The Services operate from the United States, but this Policy applies worldwide.  Our practices generally do not differ based on your location, but your rights and choices depend in part on the law where you live.

If any of these local privacy laws apply to you, that section overrides any contrary descriptions elsewhere in the Policy as they relate to you.  If you have questions about your rights under other data privacy laws, please contact us.

Requesting information

Submitting requests

To exercise any rights described in this Policy, please contact us or make a Privacy Request.  Your request must:

  • provide sufficient information to identify you and the law that applies to you, such as your name, e-mail address, home or work address, or other information we maintain. 
  • not include social security numbers, driver’s license numbers, third-party account numbers, credit or debit card numbers, or health information.

Verifying requests

We verify requests by attempting to match information in the request to information we maintain.  We may require you to confirm your identity by authenticating via your account or other access method. 

  • If your request is unclear or we are unable to authenticate your identity, we may ask for more information, in accordance with law that applies to you. 
  • If you are an authorized agent submitting a request on a user’s behalf (where permitted), we may require proof of the user’s written authorization before processing the request. 
  • If we cannot verify the identity of the data subject in the request, we may deny it, in full or in part.

Responses to requests

We will respond to your request as quickly as we can, taking into account the nature of your request and the volume of pending requests.  The content of our response will vary with the nature of your request, but will always respond in accordance with any deadlines or requirements specified by the laws that apply to you.

  • At times, we may be unable to provide responsive personal information, such as when disclosure would create a substantial, articulable and unreasonable risk to the security of the information, user accounts, or the security of our systems or networks.  We do not disclose account passwords or any other non-personal information that enables access to an account.
  • We reserve the right to retain an archive of any deleted information, to the extent permitted by law.  We may also retain deidentified or aggregate data derived from personal information.

Appealing decisions

Residents of jurisdictions that provide for an appeal mechanism may appeal a decision we have made regarding their requests by contacting us.

Information for Users in Certain U.S. States

Exercising your rights: As described in the 'How to control your privacy' section of the Policy, all users have control over their information and can limit what data we process. If you are a resident of California, Colorado, Connecticut, Utah, Virginia or another state with a similar data-privacy law, you may have additional rights that you (or, in certain states, an authorized agent acting on your behalf) can exercise by contacting us, including the right to:

  • Information about the categories and specific pieces of personal information we have collected and disclosed for a business purpose in the last 12 months
  • Access and/or receive a copy of certain personal information we hold about you
  • Correct your personal information
  • Delete certain personal information we hold about you
  • Receive information about the financial incentives that we offer to you, if any
  • Opt out of the processing of your personal information for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects, if applicable

You also have the right to not be discriminated against for exercising your rights. You may also have the right to opt out of “sales” of your information and “sharing/processing of your information for targeted advertising.” 

Certain information may be exempt from the requests above under applicable law. For example, we need to retain certain information in order to provide our services to you. We also need to take reasonable steps to verify your identity before responding to a request. 

If you have any questions about these rights, wish to exercise them, or request an appeal, see Requesting information or contact us.

Additional Information for Users in California

In addition to the rights described above, consumers residing in California are afforded the right to certain additional information with respect to their personal information under the California Consumer Privacy Act (“CCPA”). If you are a California resident, this section applies to you.

Our collection and use of personal information: We collect the following categories of personal information: identifiers (such as your username, the email address you used to sign up, and your phone number if you’ve chosen to provide it); commercial information (a record of what you’ve bought from F&E, if anything); financial data (payment information and your history of purchases from F&E); internet or other network information (how you interact with the services); location information (because your IP address may indicate your general location); inference data about you (for example, what content you may be interested in); and other information that identifies or can be reasonably associated with you.

For more information about what we collect and the sources of such collection, please see the 'Information we collect & why we use it' section of the Privacy Policy. To the extent we collect or use sensitive personal information as defined by law (such as the CCPA), we do so in accordance with applicable legal requirements, and we do not use or disclose it other than for purposes for which there is not a right to limit under the CCPA.

  • Disclosure of personal information: We may disclose and share your personal information with service providers and third parties as described in the 'Our disclosures of information to others' section of the Policy. We disclose the categories of personal information mentioned in that section for business or commercial purposes.
  • We disclose personal information for the following categories of purposes, as defined by CCPA:
    • Advertising and Marketing
    • Error Management
    • Internal Research
    • Provide Products or Services
    • Quality Assurance
    • Security
    • Short-Term Transient Use
  • We retain personal information as described in the 'How long we retain your information' section of the Policy.

California’s “Shine the Light” law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information (as defined in the Shine the Light law) with third parties, as defined under applicable law, for their direct marketing purposes. We only share your personal information with third-parties for their own direct marketing purposes with your consent and, if you have consented, only until you withdraw your consent.

If you have any questions about these rights, wish to exercise them, or request an appeal, see Requesting information or contact us.

Information for Users in the European Union and Switzerland

Overview: As described in the 'how to control your privacy' section of the Policy, all our users have control over their information and can limit what data we process. In addition to these rights, users residing in the European Union and Switzerland are afforded the right to certain additional information with respect to their personal information under the GDPR.  If you reside in any of those jurisdictions, this section applies to you.

Data retention and destruction:  We retain personal information until we determine it is no longer needed for the processing purposes for which we collected or retain it or for legal compliance.

Exercising your rights:  All our users have control over their information and can directly edit or delete information from their account and limit what data we process. Users in the European Union and Switzerland have additional rights that you can exercise by contacting us. Those rights include:

  • Right of access to your personal data
  • Right to rectify your personal data if they are incorrect
  • Right to erase your personal data
  • Right to limit the processing of your personal data
  • Right to the portability of your personal data
  • Right to object to the processing of your personal data
  • Right to withdraw consent. Withdrawing consent does not affect the lawfulness of processing based on consent before withdrawal.

If you have any questions about these rights, wish to exercise them, or request an appeal, see Requesting information or contact us. Additionally, you may contact F&E’s Privacy Officer by emailing legal@frankandeileen.com.

Information for Users in Brazil

Overview: As described in the 'How to control your privacy' section of the Policy, all our users have control over their information and can limit what data we process. In addition to these rights, users residing in Brazil are afforded the right to certain additional information with respect to their personal information under the  Lei Geral de Proteção de Dados (LGPD). If you are a Brazilian resident, this section applies to you.

Exercising your rights:  All our users have control over their information and can directly edit or delete information from their account and limit what data we process. Users in Brazil have additional rights that you can exercise by contacting us. Those rights include:

  • Right of access to your personal data
  • Right to rectify your personal data if they are incorrect
  • Right to erase your personal data
  • Right to limit the processing of your personal data
  • Right to the portability of your personal data
  • Right to object to the processing of your personal data
  • Right to withdraw consent. Withdrawing consent does not affect the lawfulness of processing based on consent before withdrawal
  • Right to the review of decisions based on the processing of personal data carried out exclusively by automated means

Questions or concerns about your privacy? You can email us at legal@frankandeileen.com.

Information for Users in Canada

Overview: As described in the 'How to control your privacy' section of the Policy, all our users have control over their information and can limit what data we process. In addition to these rights, users residing in Canada are afforded the right to certain additional information with respect to their personal information under the Personal Information and Electronic Documents Act (PIPEDA). If you are a Canadian resident, this section applies to you.

Exercising your rights:  Users in Canada have additional rights that you can exercise by contacting us. Those rights include:

  • Right of access to your personal data
  • Right to rectify your personal data if they are incorrect
  • Right to withdraw consent. Withdrawing consent does not affect the lawfulness of processing based on consent before withdrawal
  • Right to file a complaint regarding the processing of your personal data with the Office of the Privacy Commissioner of Canada

If you have any questions about these rights, wish to exercise them, or request an appeal, see Requesting information or contact us. Additionally, you may contact F&E’s Privacy Officer by emailing legal@frankandeileen.com.

Information for Users in the Republic of Korea

Overview: As described in the 'How to control your privacy' section of the Policy, all our users have control over their information and can limit what data we process. In addition to these rights, users residing in the Republic of Korea are afforded the right to certain additional information with respect to their personal information under the Personal Information Protection Act. If you are a Republic of Korea resident, this section applies to you.

Data retention and destruction:  We retain personal information until we determine it is no longer needed for the processing purposes for which we collected or retain it or for legal compliance.

Exercising your rights:  All our users have control over their information and can directly edit or delete information from their account and limit what data we process. Users in the Republic of Korea have additional rights that you can exercise by contacting us. Those rights include:

  • Right of access to your personal data
  • Right to rectify your personal data if they are incorrect
  • Right to erase your personal data
  • Right to limit the processing of your personal data
  • Right to the portability of your personal data
  • Right to object to the processing of your personal data
  • Right to withdraw consent. Withdrawing consent does not affect the lawfulness of processing based on consent before withdrawal.

If you have any questions about these rights, wish to exercise them, or request an appeal, see Requesting information or contact us. Additionally, you may contact F&E’s Privacy Officer by emailing legal@frankandeileen.com.

Supplemental language

Landing page modeless notice

Cookies and similar technology collect information on this website.  The information collected may relate to you, your preferences, or your device (including cursor movements, clicks and screen recordings).  We and the third-party providers use and share this data to remember your preferences, enhance and analyze site usage, and assist in our advertising and social media efforts, including targeted advertising, among other purposes. For more, refer to our Cookie Policy and Privacy Policy.  Our Terms of Service always apply when you use F&E.

Notice of Financial Incentive

Consumers who sign up for our SMS and/or email marketing may receive a financial benefit, such as a discount on their first purchase, as described when the offer is extended.  To opt in to emails, a consumer must enter their email address into the form and submit it. To opt in to SMS messages, a consumer must enter their phone number and confirm enrollment in response to the auto-generated message.  Consumers may unsubscribe at any time: from marketing emails by using the unsubscribe link in the email footer, and from marketing SMS by sending "STOP".