We do our best to fulfill orders as quickly as possible, and because of that we can't edit or cancel orders after they've been placed. We appreciate your understanding! For any follow-up questions, email us with your order number and new shipping address (if applicable) at customercare@frankandeileen.com.

US ORDERS
All domestic packages ship via UPS from our warehouse in sunny California! We do our best to ship them as quickly as possible. Please note the shipping times at checkout and choose the best option for when you need your order, as we cannot change shipping speeds once your order has been processed. At this time, we do not process, ship or deliver orders on weekends or major holidays. Our estimated shipping timeframes are below for domestic shipping:

• UPS® Ground - delivered in 5-10 business days
• UPS 2nd Day Air® - delivered in 3-4 business days
• UPS Next Day Air® - delivered in 2-3 business days

If choosing an express shipping speed, in order for your package to get a tracking number the same day, please place your order by 10 AM PST on a business day. If not, your package should get a tracking number the following business day.

INTERNATIONAL ORDERS
All international orders ship express and delivery times vary based on country. Please refer to the estimated delivery window at checkout.

After you make a purchase, you will receive an order confirmation email followed by a separate shipping notification email. This will include your tracking number. Please keep in mind that carriers can take up to 24 hours to populate tracking information.

We ask that items purchased from F&E be returned within 30 days from the ship date, and that they are unwashed, unworn, undamaged, and not Final Sale.

For U.S. orders, the return fee is $8. You can also exchange at no cost within 30 days of the shipment date.

For International orders, the return fee is between $14 and $20 USD depending on the country. We do not offer exchanges for international orders at this time.

For more information regarding our return policy, please feel free to visit our Return FAQ's page here: https://www.frankandeileen.com/pages/returns-exchanges

Items on pre-order are denoted with a pre-order stamp at the top right of the product page.

The timing of the product arrival may vary, but all pre-orders will ship as soon as they arrive.

If you need to cancel your pre-order at any time prior to your order shipping, please feel free to reach out and let us know!